Questions & Answers

Do you have questions about booking & stay?

Find the answers here!

Questions and answers

What tariffs do you offer?

Our tariff model is very simple: we have a standard tariff, for which a 20% deposit is due on booking and the balance is paid directly on site on arrival. This rate can be canceled free of charge up to 30 days before the start of the trip, up to 7 days before the start of the trip the 20% deposit will be charged as a cancellation fee, after that or in the event of no-show the full amount will be due.
With our pre-payment rate, you pay the full travel price when you book. This rate cannot be canceled, but you will receive a 10% discount on the full accommodation price.

Can I cancel?

Our standard rate can be canceled. Free of charge up to 30 days before the start of the trip, up to 7 days before the start of the trip the costs are 20%, after that or in case of no-show 100%.

Our prepayment rate cannot be canceled, but you will receive a 10% discount.

When is the final payment due?

Please pay the balance (incl. city tax) directly at reception when you check in. We accept all cards and cash.

When do I pay the city tax?

The city tax (currently 0.80 euros per person aged 5 and over per night) is payable directly at check-in.

Which payment methods are accepted?

When booking, you can pay by bank transfer, credit card or Paypal.

The balance on site and payments in our restaurant can be made in cash or with all cards.

Are dogs allowed at Lakeview?

Well-behaved dogs are welcome guests, but must be booked with us.
They are also allowed on the beach and in the lake. Please keep your dog on a leash in the public areas of Lakeview Resort and dispose of all your dog’s droppings immediately.

Do you guarantee certain pitches, apartments or mobile homes?

Unfortunately, we cannot guarantee a 100% placement, but we will do our best to fulfill any requests made at the time of booking.

Do I really have a view of the lake everywhere?

100% Lakeview is not marketing but reality! So far we have not had a single guest who has not been impressed by our unique lake view.

Yes, you have a view of the lake everywhere!

Is the beach suitable for children?

Every year, many families and their children spend their vacation with us and are delighted with our private beach.
We have freshly leveled our beach and made sure that it slopes gently into the water for the first few meters.
Please note, however, that this is a natural body of water and you should not leave your children unsupervised in the water.

Who can hire SUPs and kayaks?

Rental takes place at the reception. We only lend to adults who take responsibility. Life jackets are included free of charge (available in almost all sizes). In your own interest, these should be worn, especially by children!

When can I arrive / depart?

Checkout for apartments and mobile homes is at 10.00 am, for campsites at 12.00 pm. Please vacate your unit on time and inform reception of your departure. Please report any damage to reception in good time, or at the latest when checking out.
Check-in is generally from 15.00 hrs. You can also arrive a little earlier after consultation with us and spend any waiting time in our restaurant or on our Lakeview private beach.

How does the bread roll service work?

Simply order and pay for your rolls and croissants in the restaurant by 6 p.m. the evening before. The next morning they will be ready for you at reception from 8.00 am. Fresh and delicious!

What does the Lakeview Restaurant offer?

Our restaurant has about 80 indoor and covered outdoor seats and offers breakfast, lunch and dinner at fair prices.
We have a standard menu to which we add one or more typical dishes of the day every day during the season.
Of course you will also find good wines, freshly tapped beer or wheat beer and drinks.

How do I travel by public transportation?

The quickest way to travel from the north is by train to Locarno station, from there by bus to Brissago. From Brissago, take the Italian bus(VCO Trasporti, line 3) to the “Bivio Sant Agata” stop. From there, walk about 100m north directly to Lakeview Cannobio. The same bus line also goes directly to Cannobio and back.

What is the best way to get to the market on Sundays?

In summer, Cannobio is usually chaotic on market day. The easiest way to reach the market is with our “little train” which picks you up at Lakeview Resort in the morning and brings you back in the late afternoon. Please note that this is a chargeable external service. Further information and departure times can be found at reception.

My question was not answered here?

We are always there for you! Before your booking or arrival please contact us by e-mail

After your arrival, please contact our reception for any questions, where you will be helped in several languages!