Booking conditions / Data protection
Our booking conditions:
– We offer two rates: Fixed booking with advance payment at the time of booking, non-cancelable or non-refundable in case of cancellation, here we grant a 10% discount on the accommodation price. Variable booking with 20% deposit at the time of booking, this can be cancelled free of charge up to 30 days before the start of the trip, if cancelled later than 30 days before the start of the trip the 20% deposit will be charged as a cost. Cancellations made less than 14 days before the start of the trip will be charged in full. If you have any questions, please send us an e-mail!
– Bookings are binding. Lakeview Cannobio cannot accept any responsibility for bad weather, illness or other impediments. In the event of cancellation by the guest, non-arrival or early departure, no refund will be made, any outstanding fees will be charged. We strongly recommend that you take out travel insurance. Please find out before booking whether such insurance is included with your credit card. With some providers, this is the case if the credit card is used as a means of payment when booking.
– In the event of non-fulfillment (e.g. due to natural disasters, technical problems, overbooking, etc.) Lakeview Cannobio is entitled to cancel a booking and is then obliged to make a full refund. There are no further obligations for Lakeview Cannobio.
– Arrival can take place from the time stated in the booking confirmation, your booked unit is reserved for you until 6 pm. In case of delay, please inform us as soon as possible and before 6 pm exclusively by e-mail. Please understand that we cannot keep the booked unit reserved if you arrive late without informing us. Only bookings that have already been paid for in full will be kept reserved until the following day at 12.00 noon.
– Arrival after 10 p.m. is only possible in exceptional cases so as not to disturb other guests’ sleep.
– In the mid and high season there is a minimum stay, shorter stays are only possible last minute if something is still available.
– The following applies to pitches: the car must always be parked on the pitch. Only one unit per pitch or tent pitch is included and permitted (i.e. 1 tent with car or 1 caravan with car or 1 motorhome), deviations from this are only valid if confirmed in writing by Lakeview Cannobio. Tacit confirmation is excluded. Vehicles must be parked in the intended direction. Lakeview Cannobio is entitled to change bookings within our facility to other areas at any time. The booking of the category (top, bottom, etc.) is therefore to be understood as a placement request, which cannot be guaranteed. However, you will always be in the front row. Please note our size restrictions of 6m incl. drawbar (caravans) and 11m maximum size of the trailer, 7m incl. all extensions (motorhomes) and 3x5m (tents). Please refrain from booking special sizes that have not been agreed with us in advance (!) by e-mail, as we will have to charge a processing fee of 50 euros for the necessary cancellation.
– The following applies to mobile homes and vacation apartments: one car parking space is available per booked unit, additional parking spaces, trailers and special vehicles are not possible. It is not possible to use a car parking space with a bus or motorhome to spend the night.
– We process your data on the basis of our data protection conditions, which are accepted when you make a booking and become part of the contract.
Our data protection conditions:
Information for customers and suppliers on the processing of personal data pursuant to art. 13 of Legislative Decree 196/2003 and subsequent amendments and additions “Privacy Code” and art. 13 of EU Regulation 679/2016
“General Data Protection Regulation”. Lakeview Cannobio, with registered office in Strada Nazionale, 3 – 28822 Cannobio (VB), tax code and VAT number 02698370034 as data controller for the processing of personal data pursuant to art. 13 of Legislative Decree 196/2003, as amended (hereinafter “Privacy Code”) and pursuant to art. 13 of the General Data Protection Regulation (EU) 679/2016 (hereinafter “GDPR”), informs you that your data will be processed in the following ways and for the following purposes:
1. object of the processing
The controller processes personal data such as: First name, last name, e-mail address, company name, address, contact details, bank details, received in the context of contacts and pre-contractual activities or for the supply of goods and/or services by the Controller.
2. purpose of the processing
The data will be processed without your express consent pursuant to art. 6 letters b) and e) of the GDPR for the following purposes:
– Contractual. Conclusion of contracts for the supply of goods and/or services with the Data Controller, fulfillment of pre-contractual, contractual and tax obligations arising from the existing relationship.
– Administrative and accounting purposes. For the application of the provisions on the protection of personal data, the processing operations carried out for administrative and accounting purposes include those connected to the
performance of activities of an organizational, administrative, financial and accounting nature, regardless of the type of data processed. In particular, these purposes pursue internal organizational activities,
for the fulfillment of contractual and pre-contractual obligations, the management of the employment relationship in all its phases, accounting and the application of regulations in the areas of taxation, trade unions, social security, health, hygiene and safety at work.
– Information and advertising purposes. The use of the e-mail address provided by the customer in connection with the sale of a product or service for the purpose of direct sales of own products or services
is permitted for sending information and newsletters. The data subject is informed at the time of collection and each time a communication is sent that they can object to
processing at any time, easily and free of charge (Data Protection Act and GDPR). To unsubscribe from the mailing list, it is sufficient to send an e-mail to [email protected] or a letter to the above address of the controller (registered office) with the subject “Unsubscribe from the mailing list” at any time.
– Security in accordance with Legislative Decree 81/2008. With specific reference to the identification data voluntarily provided by the guest/visitor at our sites (first name, surname, establishment or company), the processing serves the sole purpose of ensuring compliance with the legal provisions in force (e.g. entry in the visitor register/database, issue of a temporary badge, application of legal obligations in the field of occupational safety).
3. methods of data processing and storage
Your data will be processed in accordance with the operations indicated in art. 4 of the GDPR, by automated and manual means, in paper or electronic format, with methods and tools chosen to ensure maximum security and confidentiality
. The data will not be stored for longer than is necessary for the purposes for which they were collected and subsequently processed, and in any case only for the duration of the existing contractual or business relationship.
4. access to the data
The processed data may be made available for the purposes mentioned in point 2 of this document to:
– Employees and collaborators authorized by the person responsible;
– Persons who provide services for the management of the information system used by the controller
and telecommunications networks, as well as the maintenance of the technological component (including e-mail);
– freelancers, offices or companies in the context of support and consultancy relationships;
– subjects who carry out control, verification and certification tasks of the activities carried out by the Data Controller
– authorities responsible for compliance with legal obligations and/or provisions of public bodies, at the request of the same;
The identification data processed in application of the corporate security procedures will not be disclosed, subject to explicit and specific requests that may be made by the competent judicial and investigative authorities.The persons belonging to the above categories perform the function of Data Processor or act completely independently as separate Data Controllers. The list of Data Processors and Data Controllers is constantly updated and is available on request from the Data Controller. Any further disclosure or dissemination will only take place with the express consent of the data subject.
5. data transfer
The Data Controller processes personal data using appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of personal data. The processing is carried out
with the aid of IT and/or telecommunication tools, with organizational modalities and according to logic strictly related to the purposes indicated. The data is processed at the headquarters of Lakeview Cannobio S.r.l. and using servers provided by third parties. For further information, please contact the Data Controller. However, it is understood that, if necessary, the Data Controller has the right to move the servers outside the EU. In this case, the Data Controller already assures that the transfer of data outside the EU will take place in compliance with the applicable legal provisions, following the conclusion of contracts containing the modalities provided for in Chapter V of the GDPR. The data may be transferred to companies that are contractually bound to the Controller and, if necessary, also to persons inside and outside the European Union, in accordance with and within the limits of Chapter V of the GDPR.
6. Art der Übermittlung und Verweigerung
Was die Daten betrifft, deren Kenntnis für uns zur Erfüllung der Verpflichtungen aus bestehenden Verträgen und der Verpflichtungen aus Gesetzen, Verordnungen, Gemeinschaftsrecht oder Bestimmungen der gesetzlich dazu berechtigten Behörden und Aufsichts- und Kontrollorgane erforderlich ist, so führt deren Nichtübermittlung die Unmöglichkeit, die Beziehung aufzubauen oder fortzusetzen, soweit diese Daten für deren Durchführung erforderlich sind.
Der Verantwortliche weist außerdem darauf hin, dass die Nichtmitteilung oder fehlerhafte Mitteilung einer der obligatorischen Informationen folgende Konsequenzen hat:
– die Unmöglichkeit für den Verantwortlichen, die Angemessenheit der Verarbeitung gemäß den vertraglichen Vereinbarungen, für die sie durchgeführt wird, zu gewährleisten;
– die mögliche Nichtübereinstimmung der Ergebnisse der Verarbeitung mit den Verpflichtungen, die durch die steuerlichen, administrativen und zivilrechtlichen Vorschriften, denen sie unterliegt, auferlegt werden.
7. rights of the data subject
As a data subject, you may exercise your rights vis-à-vis the data controller in accordance with Articles 15 to 21 of the GDPR, i.e. obtain confirmation of the existence or not of the data, know their content and
origin, verify their accuracy and request their integration, updating or rectification. You also have the right to request erasure, restriction of processing, portability and to object to processing for legitimate reasons, subject to the conditions laid down in the applicable legislation.
8. how to exercise your rights
You can exercise your rights at any time by:
– sending a registered letter with acknowledgment of receipt to Lakeview Cannobio S.r.l., Strada Nazionale, 3 – 28822 Cannobio (VB);
– sending an e-mail to [email protected].